Refund policy

Welcome to Snugnest. We want every customer to shop with complete confidence. If your purchase doesn't meet your expectations, we're committed to making the return process simple, fair, and hassle-free.

1. 30-Day Free Return Policy

We proudly offer a 30-day free return and refund guarantee on eligible purchases.

You may request a return within 30 calendar days from the date your order is delivered.

2. Eligible Return Conditions

Items are eligible for return if they:

  • Are returned within 30 days after delivery.
  • Are unused or only lightly tried indoors.
  • Are clean and free from damage caused after delivery.
  • Include original packaging whenever possible.
  • Are not customized or personalized products.

Products showing excessive wear, intentional damage, or misuse may not qualify for a full refund.

3. Free Return Shipping

Snugnest provides free return shipping for approved returns.

Please contact our support team before sending any item back. Unauthorized returns may delay processing.

4. Damaged, Defective or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Incomplete

Please contact us within 7 days of receiving your package and include:

  • Order number
  • Description of the issue
  • Clear photos of the product and packaging

We'll arrange a replacement or full refund at no additional cost.

5. Refund Processing

After your returned item has been received and inspected, refunds will be issued to your original payment method.

Typical processing times:

  • Inspection: 2–5 business days
  • Refund processing: 3–10 business days (depending on your payment provider)

Original shipping fees (if any were charged for special services) are generally non-refundable unless the return is due to our error.

6. Order Cancellation

Orders may be canceled before shipment for a full refund.

If your order has already been shipped, it must be processed through our standard return procedure.

7. Non-Returnable Items

The following items generally cannot be returned:

  • Personalized products
  • Gift cards
  • Final sale items clearly marked as non-returnable
  • Products damaged through misuse

8. Exchanges

If you would like another size or style, please contact us. We'll gladly assist with exchange options whenever available.

9. Contact Us

Email: support@snugnest.space

Website: https://snugnest.space

Address: 11-11160 234A St, Maple Ridge, BC V2W 0B8, Canada